Terms & Conditions

Last Updated: August 2026

Welcome to Merso BD. By accessing or using our website, you agree to comply with these Terms & Conditions. Please read them carefully before placing an order.

1. About Merso BD

Merso BD is an online shopping offering a variety of products across different categories.

Product availability, specifications, colors, sizes, prices, and other details may change from time to time.

2. Product Information

We make reasonable efforts to provide accurate product descriptions, images, prices, and specifications.

However, slight differences in product color, appearance, packaging, size, or finishing may occur due to photography, lighting, screen settings, manufacturing variations, or supplier updates.

3. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order is placed, we may contact the customer to offer an alternative, adjust the order, or provide an appropriate cancellation/refund option.

4. Pricing

Product prices displayed on our website may change without prior notice.

We reserve the right to correct pricing errors, product information errors, or promotional errors.

If an order has been affected by a significant pricing or information error, we may contact the customer before processing the order.

5. Orders

After placing an order, our team may contact you by phone or WhatsApp to verify the order and delivery information.

An order is considered confirmed after the required verification process is completed.

We reserve the right to cancel or decline an order in cases including:

• Incorrect or incomplete customer information
• Unreachable customer
• Suspicious or fraudulent activity
• Product unavailability
• Repeated unsuccessful delivery attempts
• Other legitimate business reasons

6. Customer Responsibility

Customers are responsible for providing accurate:

• Name
• Phone number
• Delivery address
• Product/variant information

Merso BD is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Delivery

Delivery times may vary depending on product availability, delivery location, courier service, weather, holidays, traffic, and other circumstances beyond our control.

We work with delivery partners and cannot guarantee an exact delivery time.

8. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are subject to our Refund Policy.

Customers should review the Refund Policy before placing an order.

9. Intellectual Property

All original content on the Merso BD website, including logos, branding, graphics, text, designs, and other materials, belongs to Merso BD or its respective owners.

You may not reproduce, copy, modify, distribute, or commercially use our content without prior written permission.

10. Prohibited Use

You agree not to use our website for:

• Fraudulent activities
• Unauthorized transactions
• Attempting to gain unauthorized access
• Distributing harmful software
• Misusing website content
• Any activity that violates applicable laws

11. Limitation of Liability

Merso BD will make reasonable efforts to provide accurate information and reliable services.

However, we are not responsible for delays, interruptions, delivery issues, supplier-related circumstances, or other events outside our reasonable control.

12. Changes to These Terms

Merso BD reserves the right to update these Terms & Conditions when necessary.

Updated terms will be posted on this page.

13. Contact Us

For questions regarding these Terms & Conditions:

Merso BD
Email: sadek.ctg71@gmail.com
Phone/WhatsApp: +880 1810-633600
Facebook: Merso BD
Instagram: @mersobd