Privacy Policy

Last Updated: August 2026

Welcome to Merso BD. We respect your privacy and are committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or purchase from our website.

1. Information We Collect

When you place an order, contact us, or use our website, we may collect information such as:

• Full Name
• Phone Number
• WhatsApp Number
• Delivery Address
• Email Address
• Order and product information
• Payment-related information
• Communication and customer service information
• Website usage information, such as browser type, device information, IP address, and pages visited

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

• Process and confirm your orders
• Deliver your purchased products
• Contact you regarding your order
• Provide customer support
• Process payments where applicable
• Handle returns, refunds, and exchanges
• Improve our website, products, and services
• Send promotional or marketing communications when appropriate
• Prevent fraud, abuse, or unauthorized activity
• Comply with applicable laws and regulations

3. Sharing Your Information

Merso BD does not sell or rent your personal information to third parties.

However, we may share necessary information with trusted service providers when required to complete your order or provide our services. This may include:

• Delivery and courier partners
• Payment service providers
• Technology and website service providers
• Product suppliers or fulfillment partners when necessary for order fulfillment
• Marketing or analytics service providers

We only share information that is reasonably necessary for the relevant service.

4. Payment Information

Where online payment is available, payment transactions may be processed through third-party payment service providers.

Merso BD does not intentionally store your complete debit or credit card information on our website unless specifically required and securely supported by our payment system.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, remember preferences, and provide a better shopping experience.

You may disable cookies through your browser settings, although some website features may not function properly as a result.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Your Rights

You may contact us if you want to:

• Ask about the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where applicable
• Ask questions about how your information is used

Some information may need to be retained when required for legal, accounting, fraud-prevention, or legitimate business purposes.

8. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

Merso BD is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

9. Children's Privacy

Our services are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent.

10. Changes to This Privacy Policy

Merso BD may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Merso BD
Email: sadek.ctg71@gmail.com
Phone/WhatsApp: +880 1810-633600
Facebook: Merso BD
Instagram: @mersobd