Refund Policy

Last Updated: August 2026

At Merso BD, we want our customers to receive products that match their orders and arrive in acceptable condition. If you receive a wrong, damaged, defective, or significantly different product, please contact us as soon as possible.

1. Eligible Reasons for Return or Refund

A return, replacement, or refund may be considered if:

1. You received the wrong product.
2. The product is damaged during delivery.
3. The product has a manufacturing defect.
4. The product is significantly different from the product ordered.
5. An item is missing from your confirmed order.

Eligibility will depend on the nature of the issue and the evidence provided.

2. Reporting a Problem

Customers should contact Merso BD within 48 hours of receiving the product.

Please provide:

1. Order details.
2. Customer name and phone number.
3. Clear photos of the product.
4. Photos/videos of the packaging when relevant.
5. A short description of the problem.

For damaged or incorrect products, an unboxing video may be required to properly verify the claim.

3. Products That May Not Be Eligible

A return or refund may not be accepted when:

1. The product has been used, damaged, or altered by the customer.
2. The issue is caused by improper use.
3. The customer simply changes their mind after receiving the product.
4. The product is damaged after delivery due to customer handling.
5. The customer provides incorrect delivery information.
6. The claim is submitted after the applicable reporting period.
7. The product is not returned in the required condition.

Certain products may have specific return conditions due to their nature.

4. Refund Process

Once we receive and verify your claim, we will determine the appropriate resolution.

Depending on the situation, we may offer:

1. Product replacement.
2. Exchange.
3. Partial refund.
4. Full refund.

If a refund is approved, the refund method and processing time may depend on the original payment method and applicable service provider.

5. Delivery Charges

Delivery charges may be non-refundable unless the issue was caused by an error on the part of Merso BD or another situation specifically approved by us.

6. Return Shipping

If a return is approved because the wrong, damaged, or defective product was supplied by Merso BD, we will determine the appropriate return arrangement.

For other approved returns, return delivery costs may be the responsibility of the customer.

7. Order Cancellation

Customers should contact us as soon as possible if they wish to cancel an order.

Cancellation may not be possible after an order has been dispatched or handed over to the delivery partner.

8. Contact Us

For refund or return requests:

Merso BD
Email: sadek.ctg71@gmail.com
Phone/WhatsApp: +880 1810-633600